SHIPPING & DELIVERY
Following credit card payment, your order will be processed and shipped within 24 hours on all stock products (Mon-Fri 9am-5pm EST, excluding holidays.)
Orders are processed within 24 hours on all stock products. Our standard delivery carrier is UPS ground. Please note that we cannot deliver to P.O. boxes or
APO addresses. All shipping is inside the continental United States only.
TalkTwoWay is headquartered in Charlotte, North Carolina and most products are distributed from this location. The standard delivery time
on most orders for the East Coast is 2-3 days, 3-5 days for the Midwest and approximately 8 days for the West Coast. To view the UPS
estimate ground delivery times, click here. Your UPS tracking number will be emailed to you once the order is shipped. For delivery questions,
please contact us at 866-605-8255 or by email at firstname.lastname@example.org.
All TalkTwoWay orders are shipped with standard UPS insurance and without a signature required. If you would like to customize these
requirements, please make sure to contact us at 866-605-8255.
Please note that at TalkTwoWay, we do our very best to make sure your package is delivered as fast and as safely as possible. However, we
cannot assume any responsibility for issues relating to the shipment and delivery by UPS. If there is an issue with your shipment, including
damaged or lost equipment, please contact UPS directly. Instructions can be found on UPS website, www.ups.com.
If you require an alternative shipping method, please contact us at 866-605-8255.
RETURNS & WARRANTY
All sales are final. Please note that we do not accept returns. In the event of warranty repairs or replacements please send a copy of the sales
invoice or receipt along with the product to the following address below. Please include all contact information along with a brief description
of the issue with the product. Warranty repairs are typically estimated to have an 8-12 day lead time once Talktwoway.com receives the product
in-hand from the customer. Customer must pay for inbound shipping. Talktwoway.com will cover outbound shipping to customer at no charge
once the warranty repair is complete. Please contact us in the event that the product is out of warranty to find out about our repair service solutions.
4800 Reagan Drive
Charlotte, NC 28206
TalkTwoWay processes all orders received Monday – Friday within 24 hours. Orders received on Saturday and Sunday will be processed the
following Monday. For estimated ship dates, please see policy under Shipping heading.
Our accepted forms of payment are: Visa, Amex, MasterCard, Discover or check. If paying by check, please mail a copy of your order, together with
your contact information and a check in the total amount, made payable to TalkTwoWay.com.
Please mail to: TalkTwoWay.com, ATTN: SALES, 4800 Reagan Drive, Charlotte, NC 28206.
Please note that in some cases we can set customers up for purchase order billing (conditions will apply) 866-605-8255 in the event that you would
like to pay via purchase order.
UPDATING ACCOUNT INFORMATION
Your account information , (link to login page) may be updated by logging in with your user name and password. Please note it is the customer’s
responsibility to maintain correct billing and shipping information. Talktwoway.com will not be held responsible for inaccurate shipping addresses.
If you have misplaced your account information, please contact us at 866-605-8255.